Shipping & Returns

Shipping

U.S Complimentary Ground Shipping:

Complimentary ground shipping is provided for all orders at checkout. This does NOT apply to items not in stock. If an item is not in stock, you will receive an email notification. Please allow up to 14 days for items not in stock to be produced and shipped. All orders require a signature upon delivery. Your order will be shipped within 2 days if ordered by 2:00 PM (CT) on Friday, Saturday, or Sunday will be processed on Monday.

For rush or custom orders, please contact customer service at 312-226-5262.

U.S Overnight Shipping

Q: What payment methods do you accept?

A: We offer a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, PayPal.

Q: How much does it cost to ship to my country?

A: Using our regular checkout for international orders:

Shipping is calculated, however the client is responsible for the taxes, duties and customs upon arrival of the package in their country of destination.

RETURNS

At Lana Jewelry, we strive to accommodate our clients in every way possible. We want you to be fully satisfied with your purchase.

Our hours of operation at Lana Jewelry are Monday through Friday from 9:00 AM – 5:00 PM Central Time (CT).

Please contact us with any questions at customerservice@lanaunlimited.com or 312-226-5262.

RETURNS AND EXCHANGES:

Returns or exchanges must be made within 10 business days after you receive your product. Upon receipt of the returned item, we will issue a refund less the shipping charge.PLEASE NOTE: All sale items are final sale, in which case they are not eligible for refund, exchange, or store credit.

Please contact our Customer Service Department at customerservice@lanaunlimited.com to obtain a Return Authorization Number. A return cannot be processed without a Return Authorization Number. All email and voice messages will be answered within 24-hours Monday through Friday.

When shipping your return or exchange, include your name, address, phone number and email address. Please package your item securely. Shipping fees and insurance is the responsibility of the client. Ship your return to the address below:

Please allow 2-4 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping. International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the client.

REPLACEMENT EARRINGS:

Lose an earring? Lana Jewelry can Make a Mate! Through this program, we will create a replacement of your lost earring. All Make a Mates are half the price of the pair of earrings, plus 10% for production costs. Please send the single earring you have to the repair address above, noting your request to Make a Mate.

ONLINE ORDERS:

Due to the high quality of Lana Jewelry, many styles are made to order. As stated above, if your order is out of stock and being made to order, a Lana representative will contact you within 24 hours after your order has been placed and will communicate an approximate ship date.

Please note: Orders could take 14 business days to produce regardless of shipment choice. Sapphire pieces could take 4 weeks.

If you would like to know if a specific style is in stock, please contact the Lana Jewelry corporate office at 312-226-5262 (9:00 AM-5:00 PM CT) or goldstylist@lanaunlimited.com and a Lana Jewelry customer service representative will be in contact within 24 hours.

PHONE ORDERS:

If you are interested in placing an order over the phone, please call 312-226-5262 at any time from 9:00 AM-5:00 PM CT, Monday through Friday.

PRICE ADJUSTMENTS AND PROMOTIONS:

Lana Jewelry reserves the right to change the prices and availability of our products at any time.

Any promotions offered will be communicated on our website or via email. Exact start and end dates for promotions will be clearly stated. Any expired promotion will not be accepted, regardless of the circumstance.